Privacy Policy

1. Introduction

78abc ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the 78abc platform at 78abc.club. This Privacy Policy describes the categories of personal information we collect, the purposes for which we process it, the legal bases upon which we rely, the circumstances in which we may share it, and the rights available to you as a data subject.

This policy applies to all users of the 78abc platform, including visitors who have not yet registered an account. By continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of the platform and contact us to request account closure.

2. Information We Collect

We collect personal data through two primary channels: information you provide directly to us and information collected automatically when you use our platform.

Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Identity verification documents submitted for KYC purposes: government-issued photo ID, passport, or national identity card.
• Payment and transaction data: bKash wallet numbers, Nagad or Rocket account references, bank account details for Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank transfers, and Visa/Mastercard details where applicable.
• Communications you send us: support tickets, live chat messages, and emails directed to [email protected].

Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage and behavioural data: pages visited, games played, bet amounts, session duration, and navigation paths within the platform.
• Cookie and tracking data: session cookies, persistent cookies, and analytics identifiers used to maintain your login state and improve platform performance.

3. How We Use Your Information

78abc processes your personal data only for the purposes set out below. We do not use your information for any purpose that is incompatible with the reasons for which it was originally collected, without your prior consent.

• Account management: to create, maintain, verify, and administer your 78abc player account and process your login credentials securely.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and to process withdrawal requests in BDT.
• Legal compliance and fraud prevention: to comply with KYC obligations, anti-money-laundering requirements, and to detect and prevent fraudulent or prohibited activity on the platform.
• Customer support: to respond to your queries, complaints, and support requests via email at [email protected], typically within 24 hours Bangladesh Standard Time (BST, UTC+6).
• Platform improvement: to analyse aggregated, anonymised usage patterns in order to improve game performance, site navigation, and the overall player experience for users across Bangladesh.

4. Legal Basis for Processing

We rely on one or more of the following legal bases when processing your personal data, depending on the specific activity involved:

• Contractual necessity: processing required to perform our obligations under the player account agreement, including account administration and payment processing.
• Legal obligation: processing necessary to comply with applicable anti-money-laundering, KYC, and responsible gaming regulations.
• Legitimate interests: processing undertaken to prevent fraud, secure our systems, and improve platform performance, where these interests are not overridden by your rights.
• Consent: where you have explicitly agreed to receive promotional communications or to the use of non-essential cookies. You may withdraw consent at any time.

5. Sharing of Your Information

78abc does not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may, however, share your data with the following categories of recipients under strictly controlled conditions:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners — solely to facilitate the processing of your deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other licensed studios — limited session and bet data required for game delivery and RNG certification.
• Regulatory and law enforcement bodies: where disclosure is required by applicable law, court order, or governmental authority — we will notify you where legally permitted to do so.
• Technical service providers: hosting, analytics, and cybersecurity partners bound by data processing agreements that prohibit any independent use of your data.

In all cases, we ensure that any third party receiving your personal data is subject to appropriate contractual safeguards and processes your information only for the specific purpose for which it was disclosed.

6. Cookies & Tracking Technologies

78abc uses cookies and similar tracking technologies to provide a functional, personalised, and secure platform experience. Cookies are small text files placed on your device by your browser when you visit our site.

Essential Cookies

Essential cookies are strictly necessary for the platform to function. They enable core features such as session authentication, shopping cart functionality, and secure payment processing. These cookies cannot be disabled without affecting the basic operation of the site. We do not require your consent to place essential cookies as they are necessary for the delivery of the service you have requested.

Analytics & Performance Cookies

Analytics cookies collect aggregated, anonymised data about how visitors use the 78abc platform — for example, which game categories attract the most engagement, or which pages generate the highest exit rates. This information helps us improve site performance and the quality of our offering. We rely on your consent before placing non-essential analytics cookies. You may opt out of analytics tracking at any time by contacting [email protected] or by adjusting your browser settings to block third-party cookies.

7. Data Retention

78abc retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account plus 5 years after account closure; transaction records are retained for a minimum of 7 years in compliance with financial record-keeping requirements; KYC and identity documents are retained for a minimum of 5 years from the date of submission.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. If you wish to request early deletion of your data, please write to [email protected]. We will action such requests within 30 days, subject to any legal obligations that require us to retain the data for a longer period.

8. Your Privacy Rights

As a data subject, you are entitled to exercise the following rights in respect of the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 calendar days.

• Right of access: you may request a copy of all personal data we hold about you, free of charge.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your data in specific circumstances, for example if you contest the accuracy of the data while we verify it.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

78abc will not charge a fee for exercising your privacy rights unless a request is manifestly unfounded or excessive. Where we are unable to comply with a request, we will provide a clear explanation of the reason.

9. Security Measures

78abc implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, password hashing using industry-standard algorithms, role-based access controls limiting which staff members can view sensitive player data, and regular security audits and penetration testing of the platform.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, 78abc will notify affected players without undue delay. If you suspect that your account has been compromised, please contact us immediately at [email protected].

10. Third-Party Links

The 78abc platform may contain references to game providers and payment partners whose services operate under their own privacy frameworks. 78abc is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service before providing them with your personal information. All payment partners — including bKash, Nagad, Rocket, and Upay — operate independently and process your payment credentials in accordance with their own terms and privacy policies.

11. Changes to This Privacy Policy

78abc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an on-screen message at login.

Your continued use of the 78abc platform after any amendment to this Privacy Policy constitutes your acceptance of the revised policy. We recommend bookmarking this page and reviewing it periodically to stay informed. If you have any objection to a revised policy, please contact [email protected] before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 78abc handles your personal data, please contact our dedicated privacy support team. We are available 7 days a week and aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email (plain text, not a link): [email protected]. Our privacy team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh.